Depending on depth of experience of the candidates, MEC is hiring a Manager or Director of Operations and People. Duties are similar, but a director will create and manage budget and work more autonomously than a manager. Experience with human resources management is a must.

Reports To: Executive Director

Summary

The Manager, or Director, of Operations and People will work in partnership with director and management-level staff to maintain and develop the operational processes and procedures in accordance with the existing and growth needs of the organization’s internal infrastructure.

Duties and responsibilities include supervision of contractual and facilities staff, providing administrative support to the Executive Director, and operational support in the functional areas of human resources, organizational policy and compliance oversight, general office management, technology, and finance.

Duration and Category

Full-time, Exempt

Supervisory Responsibilities

Supervisory oversight of assigned contractors, staff, and facilities.

Essential Duties

General Office Management

• Provide front line customer service to external clients, vendors, business/community partners, including responding to phone calls, emails and general inquiries and correspondence.
• Support the Executive Director in providing general office and administrative support as needed.
• Ensure day-to-day office operations are managed effectively and efficiently, including assessing and making process improvement recommendations.
• Maintain and track keys and equipment inventory.
• Serve as point-of-contact for insurance providers, track and maintain insurance policies and log.
• Provide supervision and oversight of assigned contractors, such as IT, Accounting, and Facilities.

Human Resources

• Perform personnel management roles and responsibilities including recruiting and hiring activities, salary and benefits administration, preparing offer letters, onboarding new hires, system access to timekeeping and paystubs, and exit interviews.
• Advise management on labor issues including safety, security, employee relations, scheduling, training, grievances, and related responsibilities.
• Provide interpretation on, and work collaboratively with Executive Director to ensure fair and equitable administration of, organizational policies and procedures, employment laws and regulations, including addressing non-compliance matters.
• Establish, interpret, and maintain all personnel policies and procedures, including emergency, safety and risk management, human resources, etc.

Finance

• Assist the Executive Director with organization budget analysis and management.
• Work in collaboration with Executive Director and Accounting Consultant to manage recordkeeping and compliance of external audit and tax forms, i.e., Form 990, 1099s, and other finance/banking activities.
• Oversee submission and delivery of invoices and related funder reports.

Organizational Policy, Compliance and Procurement

• In conjunction with director-level staff, develop and update standard operational policies and procedures in accordance with government regulations and organizational needs.
• Provide oversight and supervision of MEC contractual and compliance staff to ensure effective and efficient execution of assigned duties and responsibilities involving contract negotiations, compliance, selection of contractors and grant awardees, issuance of RFPs, managing vendor contracts, conducting annual contractor and grant awardee reviews, and monitoring of vendor and grantee compliance regulation requirements.
• Conduct and oversee routine compliance reviews of grant programs, including serving as point-of-contact for federal single audits.
• Maintain and oversee procurement policies, procedures, and guidelines and ensure compliance with applicable local, state, and federal laws.

Technology

• Keep up to date on information and technology affecting functional areas to increase innovation and ensure compliance.
• Serve as the organizational expert on project management software (currently Microsoft Project) and CRM software (currently Salesforce). Manage service contracts and ensure staff receive training and support.
• Act at point-of-contact for technology issues and interface with IT services contractors for troubleshooting and technical support solutions.
• Develop and update best practices and procedures for technology use.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

College degree in nonprofit management, business management, human resources, accounting, or finance preferred, or an equivalent combination of education and experience required.  Three (3) or more years of experience in non-profit administration, business operations, finance, or a related field.  Two (2) or more years of human resources and supervisory experience.  One (1) or more years of experience in government grant administration.  Two (2) years or more experience in contract procurement and grant monitoring and compliance preferred.  Proficient with MS Word, Excel, Outlook, Teams, and Planner/Project required; QuickBooks preferred.  Demonstrated experience in autonomous project leadership preferred. Must be able to successfully meet background check requirements.

Skills and Competencies

Leadership Skills

Must be a self-starter, able to work independently and with staff at all levels and customers toward common goals and demonstrate a respect for others and their ideas. Proven experience effectively supervising and directing staff. Ability to influence the actions and opinions of others in a desired direction; to exhibit judgement in leading others to worthwhile objectives.

Organization and Planning Skills

Strong organizational skills and ability to plan and execute action plans necessary to manage multiple ongoing individual and team tasks and adhere to deadlines. Complete tasks on time or notifies appropriate person with an alternate plan. Ability to work autonomously and keep commitments and manage competing demands. Knowledge or experience with implementing projects and tracking progress.

Functional Knowledge and Expertise

Knowledge and understanding of human resources trends, ethics, practices, laws, and regulations; policy administration and development.  Must be knowledgeable in computer technology, general finance and procurement principals, practices, policies, and regulations; or ability to learn and manage according to compliance requirements.  Ability to develop and administer standard operational policies and procedures.

Communication and Interpersonal Skills

Excellent listening skills. Ability to synthesize and communicate technical information clearly and concisely to diverse audiences with limited use of jargon. Ability to manage diverse constituencies; excellent communication skills (including ability to prepare correspondence to vendors and clients). Show respect and sensitivity for cultural differences.

Analytical and Problem-Solving Skills

Ability to carry out detailed written and/or oral instructions, deal with problems involving several concrete variables, and multi-task.  Able to take action in solving problems while exhibiting judgement and a realistic understanding of issues; able to use reason, even when dealing with emotional topics. Able to adapt to change in the work environment. Change approach or method to best fit the situation. Able to work through frequent change, delays, or unexpected events, conform to established policies and procedures, analyze, and make recommended process improvements, and generate solutions as needed.

Computer Skills

Strong knowledge of the Microsoft Office 365 Suite (Word, Excel, Outlook, Teams, Planner/Project). Experience with CRMs and QuickBooks Online.

Salary and Benefits

Salary and position level commensurate with qualifications and experience.

Manager: Annual salary range: $55-65k

Director:  Annual salary range: $65-75k