Troubleshoot
- Walk through the city’s step-by-step guide
- Answer frequently asked questions
- Provide information regarding training, upcoming events, and more
How MEC Can Assist You
Over the Phone Support
Monday-Friday; 8:30am-4:30pm
816-812-1319
benchmarking@mec.bluesym10.work
FREE, 1-on-1 Support
Testimonials
“Ms. Danielle Wells was amazing! Best customer service around! I am very thankful for her help!”
“The benchmarking representative was very helpful in aiding me in completing the portfolio manager inputs. They were very professional, courteous, very precise and patient in their directions.”
Show KC Buildings Some Love Campaign
Additional Resources
Frequently Asked Questions
Where can I find additional ENERGY STAR® Portfolio Manager® training?
Check out Energy Star’s library of 100+ recorded webinars and calendar of upcoming events to view trainings, tips on how to save energy, and more.
What if my building qualifies for an exemption?
You can submit your exemption requests using this online form.
- Please have your supporting documents ready to be attached with the exemption form.
- Please give 30 days for the review of the request.
- Exemptions are granted on an annual basis only.
- In most cases, evidence of the claim such as blueprints or permits should be submitted with the request.
What if I received a letter to comply with the ordinance but my building is under 50,000 sq. ft.?
If you believe you received a benchmarking compliance request in error, please reach out to Kansas City, MO’s Office of Environmental Quality: Benchmarking@kcmo.org
What if I replaced someone that controlled my employer’s Portfolio Manager account and can’t access the account currently?
- Set up a new PM account then click on the ‘Contact Us’ link at bottom of this page.
- Subject – “Account Transfer”
- Description – Indicate the previous person is no longer with the company. Include their name and email if you have it and the building’s address.
- It can take 1-2 days for the ticket to be resolved and properties to be transferred to your profile.
What if my building should comply but the city has no record of it?
If you have a new property that needs a city Building_ID please email Benchmarking@kcmo.org